How to submit a ticket:
Mid-Prairie has a technology ticketing system.
Once you're added to the system, you'll receive a welcome email from Infrastructure Technology Solutions, LLC web portal. Let Jaynie Bontrager know if you haven't received your welcome email from ITS.
You can submit tickets for computer hardware, printing, network, wireless, network/Gmail account, staff badge/door card issues in this portal. All technology problems must have a ticket submitted before they can be completed.
If you have any questions please contact Jaynie Bontrager.
All instructional needs and issues can be directed to your building Learning Design Coach:
- Collette McClellen - High School iPad Help Desk
- Lori Simon - MP-East and MP-West
- Frank Slabaugh - Middle School
All hardware purchases and app purchases will be handled by Jaynie Bontrager.
Here’s a short video on "How to Submit a Ticket" in the ticketing system portal with ITS.