Ticket System

Technology Ticket System

How to submit a ticket:

Mid-Prairie has a technology ticketing system.

Once you're added to the system, you'll receive a welcome email from Infrastructure Technology Solutions, LLC web portal. Let Jaynie Bontrager know if you haven't received your welcome email from ITS.

You can submit tickets for computer hardware, printing, network, wireless, network/Gmail account, staff badge/door card issues in this portal. All technology problems must have a ticket submitted before they can be completed.

If you have any questions please contact Jaynie Bontrager.

All instructional needs and issues can be directed to your building Learning Design Coach:

High School
Erin Cavanagh - TLC Instructional Coach
Collette McClellen - iPad Help Desk

Middle School
Kelsi TeBockhorst - TLC Instructional Coach
Jana Stout - Chromebook Help Desk

East and West Elementary
Lori Simon - Computer Science/Technology

All hardware purchases and app purchases will be handled by Jaynie Bontrager.

Here’s a short video on "How to Submit a Ticket" in the ticketing system portal with ITS.